I Need a Bigger Head...

...because I'm being forced to wear too many hats.
   
   I always find myself wondering what other AMs do to fill their day at a fully staffed center. My day is constantly go, go, go, all because I have to do other people's jobs. 
   Today for example looked completely clear until the day actually started.  First I checked my e-mail and saw that the Regional Recruiter e-mailed me asking for me to call some applicants to setup interviews because she won't have time to do it (HR/Recruiter job). So I flag them to remind me to take care of that later. I don't want to call anyone at 8 in the morning.
  Then I realized I didn't do the incentive report yesterday, which isn't actually due until Monday, but I like to get it done early (this is a part of my actual job). I get ready to do the report, but then realize the audit hadn't been done yet because the person that does that is training this week (wouldn't happen if I actually had a full time trainer). 
   I start doing this audit at 8:30. This involves going through 285 customer accounts and reviewing the comments to ensure the agent should receive incentive for that account. This took me almost four hours.
   It's noon now so I figured it's a good time to try to call the applicants. It's late enough in the day and if anyone has a job right now they're probably at lunch and can accept my phone call. Right as I'm about to pick up my office phone to dial the first number Ditsy, our HR assistant, IMs me and asked me if I was going to get on this call. I had no idea what call she was talking about. Apparently I was supposed to have been sent a calendar invite to a conference call talking about our hiring process. Again this isn't really something I'm supposed to take part in (HR/Recruiter job).
   So I jump on this call with no time to prepare. I just have to explain that I haven't had a chance to call any of the applicants, what we're doing for advertising, tell them that we have no training on the site we us to post jobs and pull application and tell them what they can do to help us recruit, which is pretty much nothing.
   After that call I call the seven applicants to setup the interviews (HR/Recruiters job). Then I took some time to eat lunch, which is unusual for me. At three a hop onto another call about the way our center hires and why we didn't plan for these classes (HR/Recruiter job). 
   Then I complete a PEP audit and a PEP with Dildo. Talk to my trainer and new hire for awhile and then completed Check Points with the floor reps, which I something I have been wanting to start all week. All in all, what started off as an easy day became a long and trying one. I didn't get home until 6 PM.