Bitch Be Crazy!

   So I got woken up at 3:30 this morning by a very loud pounding sound coming from my awesome (sarcasm intended) downstairs neighbor's apartment. I reached over to make sure Hubby was safe in bed, but ended up waking him up too. I apologized and explained to him why I was making sure he was in bed. 
   About a minute after I explained to him what had woken me up the pounding started up again and this time it came with some screaming. Hunny gets up, goes into the living room, and looks out of the balcony door to see cop cars arriving. The pounding stopped, but I can still hear screaming. 
   A couple of minutes goes by and I hear Hubby open the front door and yell shut up, no one cares, go to sleep. Apparently this woman was kicked out of the apartment and was banging on their front door, screaming to get in. 
  Hubby claimed there were 5 cop cars outside when he finally came back to bed and the pounding and screaming had stopped. I was pissed when it was first happening, but now I'm curious to know what they were fighting about. What the hell made that chick flip out the way she did? My only conclusion is that bitch is crazy.

Procrastinator

   I had the worse case of procrastination ever today. I didn't have too much to do, but I had this really tedious task to complete by the end of the day if I didn't want to get behind in the rest of my work. I basically had to review over 300 customer accounts to make sure this report was giving me the right information. 
   It took me six hours to do it, but only because I was mostly slacking off and trying to think of ways to get out of doing it. I thought about delegating it to at least three different people, even considered having the new training class do it. They need the practice in the tool anyway right? 
  I even tossed around the idea of not doing it at all. What's the worse that could happen we overcharge the client and pay out incentive that wasn't rightly earned. Hmm...no I better do this.  
   I had to quit for about 45 minutes to go to a meeting at 9:30, which I purposely stretched out to be 45 minutes. It was actually over in 30 minutes. So I go back to this report and work on it until about 11:30.  I get some data I have been waiting on so I can write PEPs. I write those two PEPs and then go back to working on this report again.
   All this time I have been carrying on a conversation in IM with Juiz. We mostly talked about how much I don't like checking this report. At about 1 he comes into my office and gives me a bag of Skittles and starts to bs with me for about 30 minutes. This was probably the highlight of my very boring day. 
   I was supposed to have a call at 1:30, but it was canceled. So I had no choice, but to bare down and finish checking the dumb report. I finally finish it at 2:30, but then I had to send off another report using the data I just verified. I finally finished it all up and left at 4 to get my oil changed. 
   So for the most of my day, I was lazy, tired, and lacked motivation. Good thing I didn't have a ton of work to do and my boss is out of town or might have been in some trouble.

The People That Destroy This Economy....

   Hubby and I were in Dan's yesterday behind this lady who bought $82 worth of "groceries" and paid with an EBT card. I didn't really pay much attention to what she was buying, but Hubby sure did. He waited until we were outside to tell me what was bothering him. She had apparently bought very expensive steaks and chips with her EBT card. So clearly if that is what she is getting, she doesn't need EBT. 
   I like the program, I think it's great for the less fortunate people, but I think they need to do something to weed out the people who abuse it. How do these people even get approved for EBT? Let me guess she is a single mom and has a decent paying job, clearly has enough to support her small family, but since she has a child the government feels like they need to help her by supplying her with expensive steaks and junk food. Ridiculous.
   You know another broken government program they need to do something about it is Unemployment. My sister has been on Unemployment for 9 months and hasn't once looked for another job. I get it, she was pregnant, and then had a baby and couldn't work for awhile, but she is more than capable of working now, but doesn't care. She gets $400 in food stamps, and $200 a week in Unemployment. Her rent is a whole $150 a month, she has to pay for utilities, and cable, her car is paid for, and my mom pays for her insurance and cellphone bill. 
    You know with the way most of the economy is, with insanely high unemployment rates, they decided to allow people to feed off the government longer than the 6 months they have allowed in the past. Apparently they pushed it up to 18 months now! My sister is currently living the high life off her insane Federal Tax Return. I'm sure she got 4k or more because she is a single parent of two. So the unemployment rate has nothing to do with why my sister isn't employed. 
   Instead of increasing the number of months someone can have unemployment why don't they just come up with a program that will help people find a job. Even pay to relocate and their first month's living costs. The way the system is now it's only enabling America to be lazy. It's only putting a band-aid on cancer and something needs to be done about it.

I Need a Bigger Head...

...because I'm being forced to wear too many hats.
   
   I always find myself wondering what other AMs do to fill their day at a fully staffed center. My day is constantly go, go, go, all because I have to do other people's jobs. 
   Today for example looked completely clear until the day actually started.  First I checked my e-mail and saw that the Regional Recruiter e-mailed me asking for me to call some applicants to setup interviews because she won't have time to do it (HR/Recruiter job). So I flag them to remind me to take care of that later. I don't want to call anyone at 8 in the morning.
  Then I realized I didn't do the incentive report yesterday, which isn't actually due until Monday, but I like to get it done early (this is a part of my actual job). I get ready to do the report, but then realize the audit hadn't been done yet because the person that does that is training this week (wouldn't happen if I actually had a full time trainer). 
   I start doing this audit at 8:30. This involves going through 285 customer accounts and reviewing the comments to ensure the agent should receive incentive for that account. This took me almost four hours.
   It's noon now so I figured it's a good time to try to call the applicants. It's late enough in the day and if anyone has a job right now they're probably at lunch and can accept my phone call. Right as I'm about to pick up my office phone to dial the first number Ditsy, our HR assistant, IMs me and asked me if I was going to get on this call. I had no idea what call she was talking about. Apparently I was supposed to have been sent a calendar invite to a conference call talking about our hiring process. Again this isn't really something I'm supposed to take part in (HR/Recruiter job).
   So I jump on this call with no time to prepare. I just have to explain that I haven't had a chance to call any of the applicants, what we're doing for advertising, tell them that we have no training on the site we us to post jobs and pull application and tell them what they can do to help us recruit, which is pretty much nothing.
   After that call I call the seven applicants to setup the interviews (HR/Recruiters job). Then I took some time to eat lunch, which is unusual for me. At three a hop onto another call about the way our center hires and why we didn't plan for these classes (HR/Recruiter job). 
   Then I complete a PEP audit and a PEP with Dildo. Talk to my trainer and new hire for awhile and then completed Check Points with the floor reps, which I something I have been wanting to start all week. All in all, what started off as an easy day became a long and trying one. I didn't get home until 6 PM.

Sometimes You Just Gotta Clean

   I know it's not Wednesday, but it's been one of those days that deserves a blog. The very first thing I learned when I got to work was that the client expects us to hire 15 to 20 people by this Friday. Fat chance!

   It takes 15 business days just for a background to come back. We have been waiting on 8 backgrounds since the 18th. Fortunately, if the applicant didn't mark yes for background we can start them right away. However, apparently most of the population of North Dakota either have a DUI or some sort of drug charges. 

   I hired two people with no background concerns last Thursday, so I told them they would start today. Well come today and we still haven't gotten the drug test results. We cannot hire anyone before we get the drug test results back. We usually get them back within 24 hours, so I have no idea what's taking so long. 

   So after coming up with a game plan with the boss on how to hire a ton of people I have a meeting with an employee. He tells me that he is going to start looking for a new job if he doesn't get Christmas off. 1) Its f*****g February. 2) I get it Christmas is the most important holiday for most, but it's also the busiest day of the year for us. 3) Its f*****g February.

  I was somehow able to appease this employee. He ended the conversation with, "I'll be sticking around for quite some time." So then later I have a TM meeting and a conference call, which went fine. Then I had to go over the verbiage of a coaching for a very difficult agent. This very same difficult agent created a crap ton of drama for me just because I didn't choose her for the trainer position. She also had a meeting with my boss a couple hours before.

   One of my TMs delivered the coaching, but of course everything he coached her on isn't true and there is nothing wrong with her. So a few minutes later she wants to "talk" to me. I pull her into my office and she proceeds to cry and scream at me. My boss's office is right next door to mine. He said he didn't want to leave until he made sure I was okay afterwards.

   Long story short I had a crappy day. I worked 11 hours today and I felt mentally drained by the time I got home. When I'm mad or upset about something I have to clean. So that's what I did when I got home, I cleaned.

Logistics

   So as I mentioned before my niece is coming up for a visit during her Summer vacation. I didn't really stop to think about how that is going to work. Here are a few of the problems I need to resolve before May:

1. Where is she going to sleep for the two months she is here?
• Couch in the living room or computer room?
• If she sleeps in the living room I won't be able to have friends over late at night on the weekends and I would probably end up waking her up when I go to work early in the morning.
• If she sleeps in the computer room Jamie won't be able to be on his computer late at night and Dildo, the one that ones the couch, is probably going to need it back so I will have to buy a bed.
2. How am I going to entertain her?
• Jamie doesn't want her on his computer.
• We only have a Wii with limited games.
• I don't make a habit of hanging out with 13 year olds so I don't know who she is going to be able to hang out with.
• I can't afford to constantly be taking her out to the movies, bowling, or the water park.
3. How am I going to feed her?
• I know she can be a picky eater.
• She wants to learn how to cook...so she says...we'll see if that's true.
• I don't keep a lot of food in the house, very minimal actually.
4. How are we going to survive the 16 hour road trip?
• The longest I have been in the car with her is 2 hours and she had a friend with her. I'm not sure how she will be without someone her own age to keep her company during the road trip.

   So long story short, it's going to be a very interesting Summer.